My complaint to Rafferty's website was delivered to the manager... much to Ben's surprise (he said no one would ever read it). The manager graciously called me the Monday after my email to discuss my experience. I really didn't have anything more to add, but I did clarify the reason that I didn't mention it while at the restaurant was because I didn't want to make a scene (or get my food spit in). He sent out complimentary meal cards to compensate us and he said hopefully win us back. Believe it or not I am not in a hurry to go back. Not even for free food! I am sure we will though and I will post back about my experience. At least, they earn brownie points for having such a competent and pleasant manager.
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